Centinela Assisted Living Centre

Summary of Reviews:

• Several reviews express significant dissatisfaction with the professionalism and quality of care, highlighting issues such as unhelpful staff, long wait times on calls, and poor management of resident needs.
• Concerns were raised about the facility's adherence to health regulations, with accusations of prioritizing profits over resident safety and well-being.
• Some positive feedback was noted, particularly regarding the helpfulness and professionalism of certain staff members, as well as the affordability and cleanliness of the facility.
• Food quality and variety received mixed reviews, with some complaints about unpalatable meals and a lack of proper nutrition.
• There were reports of inadequate medical and dental care, missing personal items, and insufficient heating within the facility.
• Activities and amenities such as games, internet access, and room options (private or shared) were mentioned, offering some level of satisfaction among residents.
• Feedback on the physical environment was mixed, with some appreciating the maintenance and cleanliness, while others suggested improvements could be made.
• Communication with families, especially those living out of state, was highlighted as a positive aspect, with staff praised for their responsiveness and support.
• Concerns about security and the need for more engaging activities for residents were also mentioned.
• One review shared a particularly positive experience, noting the facility's ability to accommodate a resident's desire for independence while providing necessary care and support.