Centerburg Pointe

Many residents and visitors have shared their experiences at Centerburg Pointe, highlighting various aspects of the facility and staff. Positive remarks include the appreciation for the home-like atmosphere, cleanliness, and the caring nature of the nurses and nurse aids. Several individuals have gone above and beyond in their roles, contributing to a pleasant stay for both short-term rehab patients and long-term residents. Activities such as bingo, rummy, crafts, and outings are popular among residents, and the therapy team has received accolades for their excellent physical and occupational therapy services.

However, there are concerns regarding the behavior of some staff members, including reports of unprofessional conduct and a lack of adherence to safety protocols, such as mask-wearing during the pandemic. Additionally, some reviews mention issues with the quality of food, response times to call lights, and a general understaffing problem that has impacted the level of care. One serious complaint involved a resident suffering due to a delayed response to a medical condition.

Despite these concerns, many express gratitude for the strict quarantine measures implemented during the COVID-19 pandemic, which have helped keep residents safe. The facility is described as very clean, with staff members who are generally smiling and welcoming. The management team and activities director are praised for their efforts in making life enjoyable and keeping residents and their families informed and involved in care decisions.

Overall, experiences at Centerburg Pointe vary, with many expressing satisfaction with the care and environment, while others highlight areas in need of improvement, particularly in staffing and certain staff behaviors.