Cedarhurst of La Vista

Summary of Reviews:

• There are mixed feelings about the leadership changes at the facility, with some seeing it as a hopeful sign for improvement, particularly in the memory care unit.
• Several reviews express dissatisfaction with the management, specifically mentioning negative experiences with the Director of the memory care unit, citing a lack of experience, poor judgment, and issues with honesty and communication.
• On a positive note, many reviews praise the hands-on care staff for their attentiveness and compassion towards residents, highlighting the quality of care provided during challenging times like the COVID-19 pandemic.
• Communication and management during the COVID-19 pandemic have been points of contention, with some family members feeling that the facility's response was disorganized and lacked transparency.
• Despite some negative experiences with management, the facility itself is described as beautiful, and the majority of the staff are seen as caring and dedicated to the residents' well-being.
• There are concerns about the facility's communication, both in terms of updates about COVID-19 protocols and the functionality of the phone system for family members to contact their loved ones.

Overall, while there are areas of concern, particularly with certain aspects of management and communication, the care staff are widely appreciated for their dedication and the positive impact they have on the residents' lives.