Caton Merchant House

Review Summary:

• Some visitors expressed concerns about the facility's approach to health protocols and its physical condition, suggesting it appeared old and not suitable for those requiring less care.
• Others praised Caton Merchant House for its home-like atmosphere, affordability, and the level of care and communication provided. The staff, including front desk personnel and nurses, were noted for their familiarity with residents and responsiveness.
• Positive remarks were made about the variety and quality of food available to residents.
• Staff members, including those from external organizations, highlighted the caring and professional nature of the Caton Merchant House team, describing them as helpful, patient, and passionate about their work.
• Family members of residents shared their gratitude, describing the staff as "little angels" and praising the facility for its loving and respectful treatment of their loved ones.
• Experiences from both a family and employee perspective were positive, with the facility being described as wonderful and respectful.
• Activities such as seasonal crafts, visiting entertainers, socials, and games were highlighted as enjoyable aspects of living at Caton Merchant House.
• While the facility was commended for its care and family-oriented environment, it was noted that it might not be equipped to handle advanced dementia care despite its reasonable pricing and low staff turnover.