Catalina Springs Memory Care

Positive Reviews:

• Excellent value for private pay residents, accepts ALTCS, and offers top-notch memory care and assisted living services. The facility boasts lovely views and does not require residents to move out for hospice care.
• Staff is friendly, compassionate, and the facility is clean and secure. Offers virtual communication options for families during the pandemic and has a proactive approach to resident care and activities.
• Professional placement experiences have been positive, highlighting the staff's ability to ease anxiety for both the individual being placed and their family.
• Staff praised for their patience, understanding, and responsiveness in dealing with residents with dementia. The facility is described as immaculate, comfortable, and homey.
• Warm and heartfelt greetings upon entry, with an energetic and passionate management team. The community fosters a family atmosphere and encourages resident participation in activities.
• Staff interaction with residents is highlighted for bringing joy and smiles, with a focus on ensuring resident satisfaction with meals and activities.
• Staff's genuine love for their work is evident, contributing to a happy living environment for residents.
• Memory care services are tailored to meet residents' needs, with staff showing patience and respect towards residents, ensuring they remain active and engaged.
• Caregivers are commended for their politeness, pleasantness, and efforts to make residents feel at home.

Negative Reviews:

• One review describes a negative experience with disarray in resident care, loss of personal belongings, and serious health concerns upon transfer to another facility, suggesting potential neglect.
• Concerns raised about the authenticity of management's claims and overall management quality, suggesting a decline in facility standards over time.
• Issues with medication errors and lack of staff presence during activities, raising concerns about the facility's differentiation as a memory care provider.
• Described as an inhumane working environment, indicating dissatisfaction from a staff perspective.