Catalina Post Acute And Rehabilitation

Negative Reviews:

• Several reviewers reported a strong unpleasant smell throughout the facility, slow response to calls, and poor attitudes from the staff.
• Concerns were raised about the facility's cleanliness, inattentiveness of the staff, and overall care quality.
• Complaints about broken and inadequate equipment, such as beds, and safety concerns with unattended front doors and unoccupied reception desks.
• Issues with communication and coordination of care, including a lack of notification about discharge and refusal to provide information to family members.
• Reports of neglect and incompetence, with instances of patients not receiving timely medical care or being placed in unsafe conditions.
• Visitation policies were criticized for being too restrictive, and staff were described as rude and unprofessional.
• One reviewer reported a theft incident involving a staff member and a lack of adequate resolution from the administration.

Positive Reviews:

• Some family members praised the facility for exceptional care during previous stays, highlighting the efforts of specific staff members and therapists.
• Appreciation was expressed for the assistance provided by admissions, staff, and therapists, especially in facilitating visits during COVID restrictions and helping with complex applications for long-term care.
• Positive remarks about the service, food, and friendliness of the staff from a Spanish-speaking reviewer.
• Several reviewers noted improvements in their loved ones' conditions thanks to the therapy and care received at the facility.

Mixed Reviews:

• While some aspects of care and staff attentiveness were praised, other reviewers had significant concerns about safety, cleanliness, and professionalism.
• Experiences varied widely, with some families reporting excellent care and others describing neglect and poor management.