Castle Creek Memory Care

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns.

• Several reviewers commend the staff for being nice, professional, and caring, particularly towards their loved ones. They appreciate the efforts made to keep in touch during the quarantine and note improvements in care and administration in recent months.
• Positive remarks also mention the facility's cleanliness, lack of odor, and the engaging activities available for residents. The staff's dedication to treating residents with honor and respect is highlighted, contributing to a welcoming and homely atmosphere.
• On the other hand, numerous reviews raise significant issues regarding the facility's management, cleanliness, and the quality of care provided. Concerns include unprofessional behavior by staff, inadequate medical and toiletry care, and a lack of qualified staff. Instances of medical malpractice, high staff turnover, and poor sanitation are mentioned as well.
• Some reviewers advise caution, suggesting personal tours to verify the facility's conditions and expressing dissatisfaction with the administration and the overall environment. Reports of neglect, such as residents not receiving enough fluids or proper meals, and the facility being in a state of disrepair are alarming.
• Despite some positive feedback, there are calls for immediate action to address the grievances and improve the living conditions for the residents, with some reviewers having removed their loved ones from the facility due to these concerns.

In summary, while there are instances of commendable care and service, the facility faces significant challenges that need to be addressed to ensure the well-being and dignity of its residents.