📞 Call for pricing and availability: (800) 780-8101
Cassena Care At Norwalk
23 Prospect Avenue, Norwalk, CT 06850
For Pricing & Availability
(800) 780-8101To Reach a Resident
(203) 853-0010Estimated Pricing
Price Comparison
Cassena Care At Norwalk Description
Cassena Care At Norwalk is a community that offers nursing care, skilled nursing and rehabilitation and is located in Norwalk, Connecticut. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 7.9 out of 10 making it the 4th highest rated community in the city out of 4 communities. See more information on reviews.
The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Norwalk
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Norwalk
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews express dissatisfaction with the level of care and professionalism, citing unclean conditions, neglect, and rude staff. Concerns about a COVID outbreak and lack of communication were also mentioned.
- On the positive side, many reviews highlight friendly and caring staff, particularly in the rehab department. Improvements in residents' conditions and spirits were noted, along with appreciation for the recreational activities and some staff members going above and beyond in their care.
- The facility's aesthetics received mixed reviews, with some appreciating the bright, nature-themed common areas, while others criticized the outdated appearance and lack of renovation in patient rooms.
- There were serious concerns about safety and hygiene, including reports of patients being left unattended, unsanitary conditions, and issues with food quality and dietary restrictions not being respected.
- Some reviewers reported positive experiences with the rehabilitation services, noting that the rehab staff were kind, caring, and effective in helping patients recover and return home.
- A few reviews mentioned the facility being understaffed and the staff being overwhelmed, which affected the quality of care and responsiveness to residents' needs.
Overall, the reviews of Cassena Care are mixed, with some families experiencing excellent care and others facing significant challenges. Prospective residents and their families may want to consider these varied experiences when making decisions about care.
Reviews
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Health
Services
Activities
Community Amenities
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 5
Long-term quality measure rating:
4
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Nov. 1, 1973
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 150
Total current residents: 130
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-09-20 | 2019-10-25 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-06-26 | 2018-07-02 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-06-26 | 2018-07-02 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-03-29 | 2022-05-12 | E | Resident Rights Deficiencies | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| 2022-03-29 | 2022-06-14 | D | Resident Rights Deficiencies | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| 2022-03-29 | 2022-06-14 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-03-29 | 2022-06-20 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-03-29 | 2022-06-20 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-03-29 | 2022-06-20 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-03-29 | 2022-06-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-03-29 | 2022-06-20 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2022-03-29 | 2022-06-20 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-09-19 | 2019-10-31 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2019-09-19 | 2019-10-31 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-09-19 | 2019-10-31 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2019-09-19 | 2019-10-31 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-09-19 | 2019-10-31 | D | Quality of Life and Care Deficiencies | Provide routine and 24-hour emergency dental care for each resident. |
| 2020-09-05 | 2020-09-28 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-05-18 | 2021-06-29 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-05-18 | 2021-06-29 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-03-05 | 2021-04-12 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-03-05 | 2021-04-12 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-06-29 | 2018-08-20 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2018-06-29 | 2018-08-20 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2018-06-29 | 2018-08-20 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2018-06-29 | 2018-08-20 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2018-06-29 | 2018-08-20 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-06-29 | 2018-08-20 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-06-29 | 2018-08-20 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-06-29 | 2018-08-20 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2018-06-29 | 2018-08-20 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2018-06-29 | 2018-08-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-06-29 | 2018-08-20 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-06-29 | 2018-08-20 | D | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2018-06-29 | 2018-08-20 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-04-09 | $13,003 |
| 2018-11-28 | $21,045 |
What is in the Neighborhood
- The closest city is Norwalk which is 0.7 miles away and has a population of 88,485 (large town).
- The average income is $89,645, which is very high compared to other zip codes.
- Weather
- High Temperature: 79
- Low Temperature: 34
- Average Temperature: 55.7
- Day Breakdown: The area gets 155 days of rain, 26 days of snow and 182 days of sun
- Precipitation: 2.6 inches a year
- The median age is 42.4 years old, very high compared to other cities.
- 3.25% of the population are Veterans which is a low percentage of Veterans compared to other cities.
- 25.23% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 2% Asian, 13% Black or African-American, 22% Hispanic or Latino, and 61% White.
- The crime rate is 4.01 per 100 people which is average compared to other cities.
- Violent Crime: 0.87 incidents per 100 people
- Property Crime: 2.41 incidents per 100 people
- Drug-Related Crime: 0.07 incidents per 100 people
- The average life expectancy in zip code is 81.5 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 129.0, Moderate Days 48.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Patel Brothers
1.1 miles awayStew Leonard's
1.1 miles awayShopRite
1.3 miles awayStop & Shop
1.3 miles awayWalmart Supercenter
1.9 miles awayTransportation
East Norwalk
1.1 miles awaySouth Norwalk
1.3 miles awayMerritt 7
2.3 miles awayWestport
2.6 miles awayRowayton
2.8 miles awayNone Found
Banks
Fairfield County Bank
0.5 miles awayWells Fargo
1.3 miles awayBank of America
1.5 miles awayTD Bank
1.9 miles awayM&T Bank
2.3 miles awayHospitals
Cassena Care At Norwalk
0.0 miles awayNorwalk Hospital
0.1 miles awayBehavioral Health Services Westport
5.0 miles awayStamford Hospital
7.8 miles awayGreenwich Hospital
12.1 miles awayPharmacies
Walgreens
4.4 miles awayCVS
4.4 miles awayCVS Pharmacy
5.3 miles awayLang's Pharmacy
6.4 miles awayStop & Shop
6.4 miles awayDentists
Elke Cheung Dentistry
0.9 miles awayImperial Dental Associates
3.8 miles awayDantini Dental of Stamford
5.2 miles awayStamford Dental Arts
6.9 miles awayHayley Barocas DMD LLC
7.2 miles awayParks
Union Park
0.2 miles awayMathews Park
0.3 miles awayHeritage Wall
0.3 miles awayWilliam D. Peters Park
0.4 miles awayA. Santaniello Park
0.5 miles awayPlaces of Worship
Sea Cliff Gospel Chapel
21.6 miles awaySea
21.7 miles awaySt. Luke's Protestant Episcopal Church
21.8 miles awayShopping
The SoNo Collection
0.6 miles awayDarinor Plaza
1.6 miles awayRidgeway Shopping Center
7.2 miles awayStamford Town Center
7.2 miles awayWestfield Trumbull
12.8 miles awayCulture
Silvermine Guild Arts Center
2.9 miles awayWestport Arts Center
3.4 miles awayRowayton Arts Center
3.5 miles awayThe Levitt Pavilion for the Performing Arts
3.5 miles awayFernando Luis Alvarez Gallery
7.3 miles awayRestaurants
Sedona Taphouse
0.3 miles awayColony Grill
0.3 miles awayKim Feng
0.4 miles awayEl Idolo Restaurant
0.4 miles awayCasa Blanca Restaurant
0.4 miles awayGet exact pricing & check availability
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