Cascades At Riverwalk

Many reviews highlight the cleanliness and updated facilities at Cascades, with a large physical therapy room equipped with a variety of equipment. The staff, including therapists, nurses, and CNAs, are frequently praised for being warm, inviting, committed, and patient. The physical and occupational therapy teams are noted for their creativity, attentiveness to individual goals, and effective communication.

However, there are significant concerns raised in some reviews, including inadequate care due to low staffing levels, horrible food quality, and serious safety issues. One review detailed a distressing incident where a resident was neglected, leading to a dangerous situation. Another review reported a resident's fall due to unattended call lights, resulting in a fatal injury. These reviews call into question the facility's overall care quality and safety protocols.

Positive experiences shared by residents and their families include effective rehabilitation services, enjoyable activities, and a friendly atmosphere. The therapy department, in particular, receives high praise for its excellent environment and individualized treatment plans. Some residents have noted significant improvements in their mobility and overall health due to the therapy received.

On the other hand, criticisms include issues with air conditioning, poor food quality, and difficulties in visiting or contacting residents. These reviews suggest areas where the facility could improve its services and communication.

Overall, while many reviews commend the staff's dedication and the effective therapy services, concerns about safety, care quality, and facility management cannot be overlooked. Prospective residents and their families may want to consider these factors when making decisions about care at Cascades.