Cascade Valley Assisted Living and Memory Care

Positive Experiences:

• Employees find the work environment positive and fun, with management going above and beyond.
• Residents appreciate the spacious living areas, good food with multiple meal options, and satisfactory care.
• Families note the helpful staff, clean facilities, and engaging activities that improve their loved ones' happiness.
• Special moments and achievements of residents are celebrated, enhancing family connections.
• Staff is praised for their kindness, patience, and dedication during challenging times, including the COVID-19 pandemic.
• The community is described as warm, caring, and supportive, with a family feel.
• Staff is committed to learning and providing the best care, with management actively seeking to improve services.

Areas for Improvement:

• Memory Care staff needs more training for better resident interaction, with concerns about staff being distracted by cell phones.
• There are concerns about the cost relative to the level of care provided in the Memory Care wing.
• Transportation issues for residents have been noted, with hopes for corporate to address and resolve these challenges.

Overall Recommendations:

• Many reviewers highly recommend Cascade Valley for its staff's care, the quality of facilities, and the positive impact on residents' lives.
• Despite some areas needing improvement, the overwhelming sentiment is one of trust and appreciation for the care provided.