Cascade Terrace

Negative Experiences:

• Several reviewers reported neglectful care, including inadequate attention to cleanliness, medical needs, and personal safety.
• Complaints about the facility being understaffed, leading to long wait times for assistance and inadequate monitoring of patients.
• Issues with food quality and dietary preferences not being accommodated were mentioned multiple times.
• Communication problems between staff, and between the facility and families, were highlighted.
• Some reviewers experienced or observed theft and loss of personal items.
• Several reviews mentioned poor management of medical conditions and post-surgical care, including serious allegations of neglect.

Positive Experiences:

• Some reviewers praised the caring and professional nature of the staff, highlighting the efforts of nursing, rehab, and CNA staff.
• Positive remarks were made about the effectiveness of the physical therapy staff and the overall rehabilitation services.
• A few reviewers appreciated the cleanliness of the facility and the healthy food options, despite some complaints about taste.
• Family members of residents noted the attentiveness and kindness of staff in certain wings or departments.

Mixed Experiences:

• While some areas of care and service received praise, issues such as poor food quality, communication, and administrative errors were points of contention.
• One reviewer acknowledged the hard work of the staff despite being understaffed and suggested the need for additional employees.

General Observations:

• The facility's reviews are mixed, with significant concerns about patient care, safety, and administrative competence.
• Positive feedback focused on individual staff members' dedication and specific areas of care, such as rehab services.
• Prospective residents and their families are advised to consider these varied experiences and conduct thorough research or visits to make informed decisions.