Casa Escondida

Summary of Reviews:

• Some residents have reported issues with maintenance and management, including instances where belongings were mistakenly cleared out and confrontations with staff over amenity access and hours. Complaints about unprofessional behavior and lack of courtesy from the management team were noted.
• On the positive side, many have praised the complex for its cleanliness, prompt maintenance service, and friendly community atmosphere. The amenities such as the pool, hot tub, and new appliances in units have been highlighted as great features.
• Residents appreciate the walkability of the area, with easy access to restaurants, grocery stores, and other conveniences. The additional storage space and parking availability also received positive mentions.
• Concerns were raised about the limited kitchen space in some units, but for individuals who cook less frequently, this was not a significant issue.
• There were mixed experiences with the staff, with some reviewers finding them helpful and compassionate, while others experienced rudeness and unhelpfulness, particularly when issues arose.
• One resident noted a significant improvement in their opinion of the complex after receiving a heartfelt apology from management for an oversight, highlighting the potential for positive change and responsiveness from the staff.
• Activities and community gatherings such as karaoke, game nights, and special dinners were mentioned as enjoyable aspects of living in the complex, though there was a note about the changing demographic towards baby boomer-aged residents.

Overall, reviews of the complex are mixed, with many residents enjoying the amenities and location, but some expressing dissatisfaction with management and maintenance issues.