Casa Bella Residential Care Facility

Positive Feedback:

• Many reviewers appreciate the home setting and modern facilities, highlighting the cleanliness and well-lit, warm environments.
• Staff, particularly caregivers and nurse practitioners, are frequently praised for being nice, understanding, helpful, and compassionate.
• Activities and amenities, including physical therapy, games, and balanced home-cooked meals, are well-received.
• The administrative staff is noted for being wonderful in assisting with the admission process and addressing concerns.
• Some families have seen significant improvements in their loved ones' conditions after moving to the facility.

Negative Feedback:

• Concerns about cleanliness and odors in some areas of the facility have been mentioned.
• The atmosphere can be chaotic and loud, with some residents finding it difficult to adjust due to a preference for quieter, more private settings.
• Some reviewers experienced issues with the administrative staff, describing them as unprofessional or less friendly after initial interactions.
• There are reports of the facility being understaffed, particularly at night, affecting the cleanliness and overall care.
• A few reviewers felt pressured during the tour process, with concerns about sales tactics and the urgency to make quick decisions.

General Observations:

• The facility offers a range of care levels in one area, which some found to be a bit chaotic.
• Activities and care plans are tailored to stimulate residents mentally and physically.
• The food quality is generally good, with plenty of options and nutritious meals.
• Some reviewers specifically recommended the community for its staff-to-resident ratio and personalized care.