Carriage House Senior Living Community

Positive Reviews:

• Excellent customer relations with prompt responses and helpful videos for out-of-state inquiries.
• Staff, particularly mentioned Tressa Hogan, provided exceptional guidance and assistance, going above and beyond in service.
• Communication with staff is highlighted as great, with quick return calls and a caring attitude towards residents.
• The facility is described as clean, bright, and welcoming, with great food and respectful treatment of residents.
• Employees express a positive work environment, noting that staff gets along well and genuinely cares about the residents.
• Family members appreciate the compassionate and helpful staff during the difficult process of moving a loved one into memory care.
• Visitors and family members note the friendliness and professionalism of the staff across various departments.

Negative Reviews:

• Concerns about neglect and inadequate response to resident needs, including issues with personal care and communication.
• Reports of residents being confined to their rooms for extended periods without proper care or attention to their living conditions.
• Criticism of the facility's handling of staffing and medical care, with some alleging that the lack of attention contributed to health declines.
• Some reviews express dissatisfaction with the level of activities and social opportunities provided to residents.
• Complaints about the overall management and operational aspects of the facility, including issues with cleanliness and staff behavior.

Mixed Feedback:

• While many reviews praise the staff and facility, others highlight significant concerns about care quality and management practices.
• The experiences of residents and their families vary widely, with some expressing complete satisfaction and others detailing distressing experiences.