Carriage Green At Milford

Positive Reviews:

• Staff and management are highly praised for their excellent service, making residents and their families feel at home.
• Carriage Green is noted for its positive community atmosphere, with special mention of the housekeeping, kitchen staff (accommodating special diets like gluten-free), activity director, nursing staff, and front desk staff.
• Many reviewers highlighted the facility's cleanliness, amenities, and the attentiveness of the staff.
• The range of activities available to residents, including crafts, games, sing-a-longs, and computer room access, is appreciated, even as adaptations were made for safety during the pandemic.
• The location, professional and friendly staff, and numerous accommodations are frequently mentioned as reasons for recommendation.
• Facility is described as beautiful, with a homey atmosphere and a sense of community.
• Special events like ice cream socials and fun activities are well-received.
• The facility is praised for its cleanliness, great food, and exceptional staff care.

Negative Reviews:

• One review mentions severe neglect, including not changing a resident's socks for over two months, leading to potential health issues.
• Concerns about management's responsiveness to issues and overall improvement.
• Low staff morale and rude behavior from management are reported, negatively impacting the experience for both staff and residents.
• Some reviews describe the management as rude and money-hungry, with poor treatment of residents, especially those with dementia, and mention of subpar living conditions.

Mixed Reviews:

• While many reviews praise the facility for its care, activities, and staff, some raise serious concerns about neglect, staff behavior, and management practices.
• The facility's amenities, location, and community atmosphere are consistently highlighted as positives.