Carriage Crossing of Rochester

Carriage Crossing of Rochester has received mixed reviews from visitors, residents, and employees. Some highlight the facility's newness, cleanliness, and the variety of amenities offered, such as onsite physical therapy, a beauty salon, an exercise room, library, and game room. The staff is often praised for their knowledge, compassion, and dedication to the residents, with many employees expressing pride in their work and the care provided.

Residents and their families have noted the personalized attention from staff, including the Executive Director knowing residents by name, and the efforts made to engage residents in activities and socializing. The food options are appreciated, with alternatives available if a resident does not like the meal served.

However, there are concerns regarding service quality, communication, and allegations of neglect. Some reviews mention a lack of resident engagement in activities and concerns about the facility's ability to accommodate residents with specific needs, such as those with dementia. The layout of the memory care unit and room configurations have also been points of confusion and concern for some families.

Despite these criticisms, many reviews emphasize the caring nature of the staff, the facility's cleanliness, and the overall positive atmosphere, making it a recommended choice for those seeking senior living options. Yet, it's clear that experiences vary, and prospective residents and their families are encouraged to tour the facility and ask detailed questions to ensure it meets their needs and expectations.