Carriage Court Of Memphis

Positive Reviews:

• Many reviewers express a deep appreciation for the caring and loving staff at Laurel Glen, highlighting their dedication to treating residents like family.
• Specific staff members, including the Director of Nursing and the Executive Director, are praised for their exceptional efforts and personal touches, such as bringing breakfast to residents' rooms.
• Several reviewers have had family members in both Laurel Glen and Carriage Court, noting excellent care, attention to individual needs, and a strong sense of community.
• Employees at both facilities share their love for their jobs, the residents, and the supportive work environment, emphasizing the family-like atmosphere.

Negative Reviews:

• One review describes a negative experience at Carriage Court, mentioning overlooked care needs, perceived staff indifference, and frequent, possibly unnecessary, ambulance calls.
• Concerns are raised about outdated technology, specifically the tracking devices used for residents, which are seen as inefficient and indicative of a lack of investment in resident safety and well-being.
• Another review criticizes the facility's prioritization of aesthetic improvements over essential safety updates, such as panic and tracking devices, and mentions issues with understaffing.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the care, staff, and environment, a few highlight significant areas for improvement, particularly in technology and staff responsiveness.
• The facilities are generally described as clean and well-maintained, with a focus on creating a welcoming and safe environment for residents.