Carolina Gardens Senior Living At York

Positive Reviews:

• Staff at the facility are praised for genuinely caring about the residents, knowing them by first name, and going above and beyond to accommodate them.
• The facility's response during the pandemic was highlighted as phenomenal, with improvements seen daily after initial communication issues were resolved.
• Rooms and apartments are described as very nice and clean, with staff being very polite.
• Exceptional care and genuine concern for the well-being of residents were noted, with specific mention of staff being extremely helpful in settling new residents.
• Individual staff members were commended for their caring and attentive nature towards residents, making them feel comfortable and cared for.

Negative Reviews:

• Management is criticized for being extremely bad, with the facility described as not a good place for either residents or employees.
• Concerns about neglect and potential danger to residents were raised, including instances of residents being left unattended and in distress.
• The facility is described as very short-staffed, leading to inadequate care for residents, with specific mention of the memory care building being in poor condition.
• High staff turnover and reliance on outside help were mentioned, along with reports of delayed medical assistance and medication distribution.
• Employee rudeness and dissatisfaction with management were highlighted, with specific instances of unprofessional behavior and lack of responsiveness to job inquiries.