Carmel Senior Living

Summary of Reviews:

• Several reviews express dissatisfaction with the facility's management, particularly the Director of Nursing, citing incompetence, poor communication, and a hostile work environment. Concerns about medication management and staff turnover were also highlighted.
• Concerns were raised about the facility's handling of COVID-19, specifically the lack of vaccine requirements for staff, which has led to infections among staff members.
• Some reviews report negative experiences with staff responsiveness and service quality, including issues with transportation for appointments and mail delivery.
• On a positive note, many reviews praise the facility for its beautiful structure, welcoming atmosphere, and the quality of care provided by the staff. The memory care unit and community gathering spaces received special mentions for their aesthetics and functionality.
• Food quality received mixed reviews, with some guests enjoying the meals provided, while others found it mediocre.
• The process of moving in and transitioning residents to the facility was described as smooth and well-supported by helpful staff in several reviews.
• Independence Village of Carmel was commended for its affordability and the range of amenities and services offered, making it a preferred choice for some families.
• Positive feedback was also given for the facility's engagement with residents and the community, including entertainment events and partnerships with external companies.
• However, one review mentioned a serious concern about the facility's ability to care for residents with higher needs, specifically in the memory care unit.
• Employees and partners of Carmel Senior Living shared positive experiences working with the facility, highlighting a focus on resident satisfaction and a supportive work environment.