📞 Call for pricing and availability: (800) 780-8101
Carmel Hills Care Center
23795 W. R. Holman Highway, Monterey, CA 93940
For Pricing & Availability
(800) 780-8101To Reach a Resident
(831) 624-1875Estimated Pricing
Price Comparison
Carmel Hills Care Center Description
Carmel Hills Care Center is a community that offers nursing care, skilled nursing and rehabilitation and is located in the town of Monterey, California. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 8.6 out of 10 making it the 4th highest rated community in the city out of 9 communities. See more information on reviews.
The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Monterey
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Monterey
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Experiences:
- Therapists and staff at the rehabilitation department are knowledgeable, compassionate, and provide individualized care.
- Creating a welcoming environment for recovery, making therapy sessions enjoyable.
- Staff, administration, and therapy team receive high praise for their positive work environment and skilled care.
- Patients appreciate the friendly, helpful team and the nutritious food, despite personal preferences.
- High level of patient care is emphasized, with long-term staff members providing excellent service.
- Exceptional care provided to hospice patients, with attention to dignity, cleanliness, and family requests.
- Rehabilitation department praised for its commitment to the community and supportive work environment.
Negative Experiences:
- Reports of theft, including personal belongings and medical devices, with management seemingly tolerant of such behavior.
- Concerns about inadequate staffing and response times, particularly at night, leading to potentially dangerous situations.
- Issues with personal effects being taken, including a phone and charger, raising concerns about patient safety and security.
Mixed Experiences:
- While many reviews highlight the exceptional care and environment, concerns about theft and response times to patient needs suggest areas for improvement.
Reviews
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Carmel Hills Care Center Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 2
Staffing rating: 5
Quality measure rating: 5
Long-term quality measure rating:
4
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Dec. 31, 1971
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 99
Total current residents: 75
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 1
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-03-29 | 2022-04-11 | D | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2022-03-29 | 2022-04-11 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2022-03-29 | 2022-04-11 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-03-29 | 2022-04-11 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2022-03-29 | 2022-04-11 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2022-03-29 | 2022-04-11 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-03-29 | 2022-04-11 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-03-29 | 2022-04-11 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-03-29 | 2022-04-11 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2022-03-29 | 2022-04-11 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-09-12 | 2019-10-04 | D | Emergency Preparedness Deficiencies | Include a process for Emergency Preparedness collaboration. |
| 2019-09-12 | 2019-10-04 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2019-09-12 | 2019-10-04 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2019-09-12 | 2019-10-04 | D | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2019-09-12 | 2019-10-04 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-09-12 | 2019-10-04 | D | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2019-09-12 | 2019-10-04 | D | Smoke Deficiencies | Have properly installed hallway dispensers for alcohol-based hand rub. |
| 2019-09-12 | 2019-10-04 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-09-12 | 2019-10-04 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2019-09-12 | 2019-10-04 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-09-12 | 2019-10-04 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-09-12 | 2019-10-04 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2019-09-12 | 2019-10-04 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-09-21 | 2018-10-09 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-09-21 | 2018-10-09 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-09-21 | 2018-10-09 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2018-09-21 | 2018-10-09 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-09-21 | 2018-10-09 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2018-09-21 | 2018-10-09 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-09-21 | 2018-10-09 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-09-21 | 2018-10-09 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-17 | 2022-09-06 | D | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2022-08-17 | 2022-09-06 | D | Resident Rights Deficiencies | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| 2022-03-28 | 2022-04-20 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2022-03-28 | 2022-04-20 | E | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2022-03-28 | 2022-04-20 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2022-03-28 | 2022-04-20 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2022-03-28 | 2022-04-20 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2022-03-28 | 2022-04-20 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-03-28 | 2022-04-20 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-03-28 | 2022-04-20 | F | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2022-03-28 | 2022-04-20 | F | Nutrition and Dietary Deficiencies | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| 2022-03-28 | 2022-04-20 | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2022-03-28 | 2022-04-20 | E | Nutrition and Dietary Deficiencies | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| 2022-03-28 | 2022-04-20 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-03-28 | 2022-04-20 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-03-28 | 2022-04-20 | D | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2022-03-28 | 2022-04-20 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-03-28 | 2022-04-20 | D | Infection Control Deficiencies | Ensure staff are vaccinated for COVID-19 |
| 2022-03-28 | 2022-04-20 | E | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2019-07-12 | 2019-08-12 | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-07-12 | 2019-08-12 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-07-12 | 2019-08-12 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-07-12 | 2019-08-12 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-07-12 | 2019-08-12 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-07-12 | 2019-08-12 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-07-12 | 2019-08-12 | E | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-07-12 | 2019-08-12 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2019-07-12 | 2019-08-12 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-07-12 | 2019-08-12 | D | Nutrition and Dietary Deficiencies | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| 2019-07-12 | 2019-08-12 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2019-07-12 | 2019-08-12 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-07-12 | 2019-08-12 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-07-12 | 2019-08-12 | D | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2019-07-12 | 2019-08-12 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-06-28 | 2018-07-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-06-28 | 2018-07-20 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-06-28 | 2018-07-20 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-06-28 | 2018-07-20 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2018-06-28 | 2018-07-20 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-06-28 | 2018-07-20 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2018-06-28 | 2018-07-20 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
What is in the Neighborhood
- The closest city is Monterey which is 1.9 miles away and has a population of 28,338 (mid sized town).
- The average income is $103,509, which is very high compared to other zip codes.
- Weather
- High Temperature: 68
- Low Temperature: 54
- Average Temperature: 61.0
- Day Breakdown: The area gets 68 days of rain and 296 days of sun
- Precipitation: 0.8 inches a year
- The crime rate is 6.0 per 100 people which is high compared to other cities.
- Violent Crime: 1.32 incidents per 100 people
- Property Crime: 2.79 incidents per 100 people
- Drug-Related Crime: 1.12 incidents per 100 people
- The average life expectancy in zip code is 80.84 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 166.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Whole Foods Market
0.9 miles awayBrunos Market & Deli
1.5 miles awayNielsen Bros. Market
1.7 miles awayTrader Joe's
1.7 miles awaySafeway
1.9 miles awayNone Found
Bus Stations
Holman / 23795 Holman Highway
0.1 miles awayHolman / CHOMP
0.1 miles awaySkyline Dr / Mar Vista
0.5 miles awayMar Vista / Monte Vista
0.6 miles awayMonte Vista / Porta Vista
0.7 miles awayBanks
Union Bank
0.8 miles awayBank of the West
0.9 miles awaySanta Clara County Bank
1.7 miles awayFidelity Bank
1.8 miles awayRabobank
1.9 miles awayHospitals
Community Hospital of the Monterey Peninsula
0.0 miles awaySalinas Valley Memorial Healthcare System
15.8 miles awayNatividad Medical Center
17.4 miles awayPharmacies
Carmel Drug Store
1.6 miles awayWalgreens
1.9 miles awayRite Aid
2.2 miles awayCVS Pharmacy
2.7 miles awayCentral Avenue Pharmacy
3.1 miles awayDentists
Alta Mesa Family Dentistry
1.6 miles awayJ Mark Bayless
1.6 miles awayDavid Simonsen DDS
1.9 miles awayLackey Dental Building
2.9 miles awayAccu Dental & Orthodontics
4.3 miles awayParks
Hatton Canyon
0.7 miles awayMonterey
0.8 miles awayForest Hills Park
1.0 miles awayForest Hill Park
1.1 miles awayQuarry Park
1.1 miles awayPlaces of Worship
Mission San Carlos Borromeo de Carmelo
2.4 miles awayShopping
Steinbeck Plaza
2.7 miles awayMonterey Canning Company
2.8 miles awayAmerican Tin Cannery
2.9 miles awayValley Center
15.4 miles awayNorthridge Mall
17.1 miles awayCulture
Amsterdam
1.5 miles awayCreason
1.6 miles awayWeston
1.6 miles awayRichard macdonald
1.6 miles awayForest Theater
1.6 miles awayRestaurants
Crazy Horse Restaurant
0.8 miles awayCalifornia Pizza Kitchen
1.0 miles awayDametra Fresh Mediterranean
1.1 miles awayChopsti Restaurant
1.1 miles awayLALLA Grill
1.2 miles awayGet exact pricing & check availability
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