Carlton Village 5

Carlton Village has received mixed reviews from residents, their families, and staff. Some highlight the facility's beautiful grounds, home-like setting, and the loving care provided by the staff, making it a safe and positive environment for residents, especially those with dementia. These reviews suggest Carlton Village is worth considering for residential assisted living services.

However, several concerns have been raised about the management and staff. Complaints include poor treatment of employees, leading to high turnover and burnout, and a lack of responsiveness from management regarding financial matters. The departure of a key staff member was noted to have led to a decline in the quality of care, with reports of rooms not being cleaned for weeks and residents being treated poorly.

Other criticisms focus on the facility's failure to provide adequate care, with reports of ill-trained staff and neglect of residents' medical needs. Concerns about the safety and well-being of residents were also mentioned, including inappropriate behavior by staff and a lack of proper certification for those administering medication and assisting with transfers.

Despite these issues, some reviews praise the facility for its affordability, great care, and the efforts of the general manager to ensure residents are happy and well-cared for. The outdoor spaces and the community setting were also appreciated.

Overall, the reviews suggest a need for thorough research and consideration before choosing Carlton Village, highlighting both positive aspects and areas of concern.