Carlton Village 3

Positive Reviews:

• A family member praised Carlton Village for providing a safe and positive living environment for their mother, especially as her dementia progressed. They found the staff and management loving, patient, and competent.
• Another reviewer highlighted Carlton Village's great care in a neighborhood setting with wonderful outdoor spaces for residents. They noted the affordability of a private room and lavatory compared to other assisted living communities.
• One review commended the staff at Carlton Village for handling residents well and making them feel welcomed. The general manager was specifically mentioned for doing an amazing job in ensuring all issues are handled and residents are happy and taken care of.

Negative Reviews:

• Several reviewers criticized the facility for various reasons including poor working conditions, lack of staff, and inadequate care. One mentioned a high turnover due to burnout and low pay, while another expressed frustration over unreturned calls regarding a deposit refund.
• Concerns were raised about the cleanliness of the facility, treatment of residents, and the competence of the staff. One review mentioned the facility going downhill after a key staff member left, with rooms not being cleaned for weeks and residents being treated poorly.
• Another review warned against being deceived by the facility's appearance, sharing a negative experience with ill-trained staff and lack of proper care for their mother-in-law. They advised doing thorough research and consulting DHS.
• Complaints about the facility's policies and services were also mentioned, including a non-refundable "security" deposit and the need to provide basic amenities. The staff was described as inattentive to residents' needs and unprofessional.
• One reviewer, who worked at the facility for a short period, reported witnessing inappropriate behavior among staff towards each other and residents, including physical altercations and unqualified staff administering medications.