Carlton Village 2

Positive Reviews:

• Carlton Village is praised for its home-like setting, beautiful grounds, and the loving, patient, and competent care provided by the staff, creating a safe and positive living environment for residents, especially those with dementia.
• It offers great care in a neighborhood setting with wonderful outdoor spaces for residents to enjoy, and the cost for a private room and lavatory is considered very affordable compared to most assisted living communities.
• Some reviewers highlight the excellent management and staff, noting that they handle residents well, making them feel welcomed and ensuring all issues are addressed promptly to keep residents happy and well-cared for.

Negative Reviews:

• Several reviewers criticize the facility for its staffing issues, including high turnover, burnout, and rude behavior towards both residents and each other. Concerns about inadequate training and certification among staff members are also mentioned.
• Complaints about the facility's cleanliness and maintenance have been raised, with one reviewer noting a decline in standards after the departure of a key staff member.
• Issues with management, including poor treatment of employees and residents by certain individuals, lack of responsiveness, and failure to disclose non-refundable fees, have been highlighted.
• Some reviews express dissatisfaction with the level of care provided, mentioning that the facility failed to meet the needs of residents, including delayed healthcare evaluations and inadequate assistance with daily activities.
• One reviewer advises doing thorough research and considering other facilities due to their negative experience, suggesting that while the facility appears clean and well-maintained, the quality of care does not match the aesthetics.