Carlton Village 1

Carlton Village has received mixed reviews from residents, their families, and staff. Some family members have praised the facility for its home-like setting, beautiful grounds, and the loving, patient, and competent care provided by the staff, highlighting it as a safe and positive living environment for their loved ones, especially those with dementia.

However, several reviews have raised serious concerns about the facility. Complaints include poor working conditions with low pay leading to staff burnout, unreturned calls regarding financial matters, a decline in cleanliness and resident care following staff changes, and allegations of untrained staff and mismanagement. Concerns about the facility's transparency regarding non-refundable deposits and the adequacy of the amenities provided for the price were also mentioned.

On a positive note, some reviews commend the facility for its affordability, great care, and wonderful outdoor spaces for residents. The general manager was praised for ensuring that issues are addressed and that residents are happy and well-cared for.

However, there are alarming reports of staff being rude to each other and to residents, inappropriate behavior such as a caregiver smacking a resident, uncertified staff administering medications, and unsafe practices like vaping near a resident on oxygen. Concerns were also raised about forcing residents to participate in activities and non-certified staff performing transfers.

In summary, while Carlton Village has been described as a potentially good option for some, with affordable pricing and commendable outdoor spaces, there are significant concerns about staff behavior, facility management, and overall resident care that prospective residents and their families should carefully consider.