Carillon Nursing And Rehabilitation Center

Positive Reviews:

• Carillon Nursing Home is praised for its dedicated Dementia Care Unit, with staff described as patient and caring.
• The facility is noted for its cleanliness and strict enforcement of COVID protocols, ensuring the safety of residents.
• Some reviewers highlight the attentiveness and reliability of the staff, mentioning that their loved ones receive excellent care.
• Personal touches, such as staff remembering past family members, are appreciated, indicating a deep level of care and attention.
• Visitors have found front desk staff to be courteous and helpful.

Negative Reviews:

• There are serious concerns about theft, with one reviewer reporting the loss of a cherished item belonging to a family member.
• Communication issues with the business office are mentioned, with one reviewer unable to get a response to important financial questions.
• Several reviews criticize the facility for being severely understaffed, leading to slow response times and inadequate care.
• Concerns about cleanliness and the spread of illness within the facility are raised, with one reviewer worried about their loved one's health.
• The quality of food and the level of medical care are also points of dissatisfaction among some reviewers.
• There are complaints about the overall management and operation of the facility, with some suggesting that the focus is more on profit than on patient care.

Mixed Reviews:

• While some areas of care and staff interaction are praised, issues such as understaffing and the quality of facilities are noted as areas needing improvement.
• One reviewer acknowledges the caring nature of most staff but criticizes the facility for its handling of medical needs and supervision.