Careone At The Highlands

The reviews for the senior living facility are mixed, with some highlighting positive experiences and others pointing out serious concerns. A few residents and their families have praised the facility for its rehabilitation services, mentioning that the staff, including therapists and nurses, were very nice, professional, and provided excellent care. The food was also described as delicious, and some staff members were specifically commended for making stays enjoyable.

However, there are several alarming reviews that raise issues about the care and security at the facility. Some reviews mention neglectful and unprofessional service, with staff failing to meet dietary needs of diabetic residents and being slow to provide necessary pain medication. There are also reports of personal belongings, such as watches and wallets, being stolen from residents, suggesting a problem with security or staff integrity. Additionally, some reviews describe the staff as rude and unhelpful, particularly when family members sought updates on their loved ones' conditions.

One detailed positive review highlighted a comprehensive and caring approach to rehabilitation, mentioning efficient coordination for external treatments, a positive culture within the facility, and personalized care plans. This review also noted some negatives, including occasional staff inflexibility and a persistent urine smell despite efforts to maintain cleanliness.

Overall, while there are instances of commendable care and service, the facility also faces significant criticisms related to neglect, unprofessionalism, and security issues that potential residents and their families should consider.