Careone At Somerset Valley Assisted Living

Negative Experiences:

• One reviewer described a drastic decline in their father's health after admission, criticizing the staff, management, and overall care quality.
• Another shared a disappointing experience regarding their mother's care for dementia, including issues with meal reminders and lost personal items.
• Several reviews highlighted serious concerns, including unprofessional behavior, dishonesty, inadequate care leading to health deterioration, and issues with medication management.
• One family reported a lack of assistance with basic needs and poor communication, suggesting the need for investigation and improvements.

Positive Experiences:

• Several families praised the facility for its caring and professional staff, particularly noting positive experiences in rehab and assisted living.
• Appreciation was expressed for the attentive and responsive care managers, social workers, and the physical therapy team.
• One review highlighted the facility's cleanliness, COVID-19 responsibility, and quality of food, despite an issue with transportation.
• Extraordinary care and attention were noted by a family member, praising the nurses, physical therapists, and social workers for their professionalism and friendliness.
• Positive feedback was given for the facility's communication, especially during COVID-19, with families feeling comfortable and well-informed about their loved one's care.

Mixed Feedback:

• While some reviews praised the staff and care quality, others highlighted significant concerns about personal item loss and unaddressed complaints, suggesting variability in experiences.