Careone At Morris Assisted Living

Positive Reviews:

• Many reviewers praised the rehab and physical therapy staff for their excellent care, noting significant improvements in their loved ones' conditions.
• Staff, including nurses, aides, and therapists, were frequently described as caring, attentive, and responsive to patients' needs.
• The facility's cleanliness and management received compliments, with some highlighting renovated private rooms and effective COVID-19 precautions.
• Several families appreciated the communication from the staff, including updates on their loved ones' progress and assistance with care plans.
• Some reviews specifically mentioned staff members by name, thanking them for their exceptional service and dedication.

Negative Reviews:

• A few reviewers had extremely negative experiences, describing the care as "horrific" and advising others to avoid the facility.
• Concerns were raised about the facility's communication, with some families experiencing difficulties in getting updates or responses from the staff.
• There were complaints about the quality of care, including allegations of neglect and inadequate attention to patients' needs.
• One review detailed a troubling experience with a loved one's transfer and lack of notification about a COVID-19 diagnosis, leading to frustration and grief.

Mixed Reviews:

• While many reviews were positive, acknowledging the staff's hard work and the quality of care, a few reviews offered criticism alongside mild praise or neutral comments.
• One reviewer apologized for giving a 3-star rating, suggesting their experience wasn't entirely negative but had room for improvement.