Careone At Concord

The reviews for Care One highlight a mix of experiences, with many praising the compassionate staff, innovative infection control measures, and the facility's ability to navigate the challenges of COVID-19 effectively. Residents and their families appreciate the professional and caring staff, engaging activities, and the attention to safety during the pandemic. The administration's availability and the innovative solutions for keeping families connected through technology during COVID-19 restrictions are also commended.

However, there are concerns about the food quality, with some finding it lacking in taste and variety. Additionally, there are mixed reviews about the staff's responsiveness and communication skills, with some suggesting improvements in customer service training and the addition of receptionists to assist with calls. The handling of residents with dementia and the overall care quality received mixed feedback, with one review expressing dissatisfaction with the care provided to their family member.

Despite these concerns, many reviews express satisfaction with the care received, highlighting the kindness of the staff, the quality of the physical therapy department, and the overall pleasant environment. The facility's efforts to keep residents engaged and connected with their families, especially during the challenging times of the pandemic, are appreciated. Some suggest that staffing levels and the state's regulations on staffing might need reevaluation to ensure consistent high-quality care.

In summary, while there are areas for improvement, particularly in food quality and some aspects of staff communication and responsiveness, Care One is generally regarded as a facility with compassionate care, professional staff, and effective management of the challenges posed by COVID-19.