Care Choice

Positive Reviews:

• Many reviewers highlighted the exceptional level of care and compassion provided by the staff at CareChoice, often exceeding expectations.
• Residents are described as happy and actively engaged, contributing to a family-like environment that is welcoming to both residents and visitors.
• The facility is praised for its cleanliness and the professionalism of its staff, from the nursing team to the administration.
• Several reviewers noted the good quality of food and the effort made by therapy staff to address residents' needs and challenges.
• Some reviewers specifically mentioned the kindness and dedication of the staff during end-of-life care, making a difficult time more bearable.

Negative Reviews:

• Concerns were raised about understaffing leading to a decline in care quality over time, with some staff members described as overwhelmed.
• There were reports of personal items going missing and some instances of inappropriate comments from senior staff towards residents.
• The physical condition of the building was criticized by some, with mentions of it being in need of repair or replacement, and occasional cleanliness issues.
• A few reviewers expressed dissatisfaction with the administration, citing instances of misinformation and a lack of effective care management.
• Specific complaints included failure to administer necessary medication, lack of therapy, and issues with personal hygiene and care.

Mixed Reviews:

• While many reviews praised the staff's caring nature and the quality of care, others felt that the care provided was inadequate and that their loved ones' needs were not being met.
• The environment was generally described as friendly and clean, but some reviewers highlighted areas for improvement such as better monitoring for memory care patients and larger bathrooms to accommodate mobility aids.