Capstone At Royal Palm

Capstone at Royal Palm receives high praise for its state-of-the-art facility, professional and friendly staff, and the high level of care provided to residents. Many reviewers highlight the welcoming atmosphere, from the front desk to the executive director, and commend specific staff members for their exceptional service and dedication to making residents feel at home.

Several reviews focus on the beautiful and well-maintained facility, noting the bright, airy, and beautifully decorated interiors, spacious rooms with ample storage, and inviting common areas. The attention to detail, restaurant-style menus, and variety of daily activities are also appreciated by residents and their families.

The staff at Capstone is frequently mentioned for their kindness, professionalism, and the genuine care they show towards residents. The transition process for new residents is described as seamless and stress-free, with staff going above and beyond to ensure a smooth and comfortable move-in. The level of attention, care, and compassion provided by the team is highlighted as a key factor in the positive experiences shared by families.

However, there are some negative reviews concerning the administration and the level of care provided after certain staff members left. These reviews mention issues with visitation regulations, the administration's handling of concerns, and dissatisfaction with the level of engagement and activities for residents in specific cases.

Overall, Capstone at Royal Palm is highly recommended by many for its beautiful facility, caring staff, and the quality of life it offers to residents. While there are a few criticisms, the majority of reviews reflect positive experiences and satisfaction with the care and environment provided at Capstone.