Canyon Winds Retirement

Positive Reviews:

• Many reviewers praise Canyon Winds for its exceptional services, activities, and support. The staff is described as fantastic, helpful, and attentive to residents' needs, whether simple or complicated.
• The environment is noted for being thoughtful, nurturing, and engaging, with lively and interesting conversations among residents. The meals are highlighted as excellent, with dedicated dining services staff.
• Several families have expressed gratitude for the attentive and friendly staff, noting the facility's ability to make residents feel like family. The quality of care, including the food and activities, is appreciated, making the cost worthwhile.
• Visitors and families commend the warm, caring atmosphere, the cleanliness, and the safe environment. The staff's dedication to providing the best care possible is frequently mentioned.
• Residents and their families feel that Canyon Winds offers a home-like atmosphere, with a focus on love, respect, and dignity for each resident. The facility is described as a place to enjoy golden years, not just a place to live.

Negative Reviews:

• One review mentions a short working period at Canyon Winds, hinting at a sad situation and management issues without providing specific details.
• Concerns about the facility's responsiveness and care quality are raised, including instances where assistance was reportedly slow or inadequate, and communication with families was lacking.
• Some reviews express dissatisfaction with certain aspects of the facility, including maintenance issues like lights malfunctioning and cleanliness concerns. The quality of some staff members, particularly in medication management and care, is questioned.
• There are serious allegations about the facility's oversight, including a resident being found passed out and another instance where a resident went missing without immediate notice by the staff. These reviews call for accountability and express disgust and disappointment.
• A few reviews criticize the facility's response to negative feedback, suggesting a lack of engagement with concerns raised by families and residents.

Overall:

Canyon Winds receives mixed reviews, with many praising its care, environment, and staff, while others raise significant concerns about responsiveness, safety, and management. Prospective residents and their families may want to consider these varied experiences when making decisions.