Canyon Villas

Positive Reviews:

• Facility praised for its beautiful setting, good food selections, and convenient location. Staff described as polite and friendly, with interesting residents and fun activities.
• Residents and visitors appreciate the excellent care, particularly noting the kindness and attentiveness of the caregivers. The facility is clean and orderly, with some suggestions for improved food options.
• Special mention of the staff's hard work and dedication, especially in nursing, kitchen, and housekeeping roles. Positive experiences with Zumba classes and the overall hospitality received.
• Family members express gratitude for the care provided to their loved ones, highlighting the facility's ability to accommodate higher levels of care and hospice services.
• Several reviews commend specific staff members for their exceptional customer service and genuine care for residents, making them feel at home.

Negative Reviews:

• Concerns raised about management practices, including favoritism and unprofessional behavior, leading to a stressful work environment for staff.
• Reports of rude behavior by the receptionist, particularly noted during weekends.
• Distressing experience involving theft from a resident during a vulnerable time, raising questions about security and management's response to such incidents.

General Advice:

• Prospective residents and their families are encouraged to ask lots of questions, observe the demeanor of current residents, and seek references to ensure the facility meets their expectations.