Canyon Valley Memory Care

Positive Reviews:

• Staff is described as amazing, very caring, and not just there for the paycheck.
• High-quality care for residents, with a particular emphasis on those in the beginning to middle stages of dementia.
• Comprehensive COVID precautions were taken to protect residents.
• Active and engaging activity programs led by an energetic activities director.
• Facility offers a full daily schedule of activities including crafts, sing-alongs, dog therapy, and frequent outings.
• On-site full-time RN and regular visits from a geriatric doctor.
• Facility praised for its cleanliness, attractive and nutritious meals, and luxurious setting.
• Positive experiences from healthcare professionals and family members who have placed loved ones in the care of the facility.

Negative Reviews:

• Issues with refunding a deposit in a timely manner after a potential resident was not accepted.
• Concerns about the treatment of certified caregivers and the employment of uncertified staff for resident care.
• Reports of unsafe conditions, overworked caregivers, and inadequate staff ratios.
• Complaints about management, including allegations of dishonesty and poor facility maintenance.

Overall:

While many reviews highlight the compassionate care, engaging activities, and the professional and caring staff at Canyon Valley Memory Care, there are significant concerns regarding staff treatment, safety, and management practices. Prospective residents and their families may want to consider these factors alongside the positive aspects when making a decision.