Canterfield Of Kennesaw

Positive Reviews:

• Staff members, including Stephanie, are praised for their wonderful service, always smiling and showing genuine love for their job.
• The building and new cottages receive compliments for their beauty and amazing design.
• Improvements have been noted following management's attention to a previous review, leading to greatly improved conditions.
• Employees find the community welcoming and describe it as feeling like home.
• Residents and their families appreciate the attentiveness and care provided, especially in the memory care unit.
• The facility is modern, clean, and offers a variety of activities for residents.
• The positive attitude of caretakers and employees significantly impacts the residents and their families, making visits enjoyable.
• Residents feel like they are spending time with family, and the community is described as fantastic.
• Staff are friendly, courteous, and go above and beyond to make everyone feel welcome. The activities and meals are highly praised.
• Longevity of the leadership team, strategic location, and commitment to providing the best care are highlighted by a home care company owner.

Negative Reviews:

• Concerns about personal hygiene and lack of supervision for memory care residents were initially raised, though improvements have been noted.
• Some reviews describe the staff as lazy, negligent, and even physically abusive towards residents, with incidents of elder abuse reported.
• Complaints include staff being distracted by personal phones and not providing the care expected for the cost.