Canterfield of Franklin

Positive Reviews:

• Residents receive comprehensive care, including attention to physical, mental, and spiritual needs, in a respectful and uplifting environment.
• Warm welcomes and easy transitions for new residents, with a comforting atmosphere and plenty of activities.
• Creates a sense of community and belonging for residents, offering peace of mind to families.
• Described as having a hotel-like feel, especially in the memory care wing, with caring staff.
• Despite pandemic challenges, the staff has been praised for their excellent care and maintaining a pleasant environment.
• Residents and families feel thankful for the engaging and cheerful staff, and the facility's ability to make residents feel like family.
• Facility is new, with stylish furnishings and excellent medical management, celebrating residents in personal ways.
• Described as a place of love, laughter, and peace, with a joyful and fun atmosphere.
• Staff, including the leadership team, are highly praised for their care and dedication.
• Zero positive COVID cases reported, with the community eagerly awaiting to welcome families back.

Negative Reviews:

• Concerns about safety and management, including incidents of theft and slow response to serious issues.
• Staffing issues, poor maintenance, and a decline in the quality of care and services provided.
• Residents' needs, such as medication management and cleanliness, not adequately met, with reports of unattended residents during quarantine.
• Food quality and service levels have decreased, with concerns about the overall cleanliness of the facility.

Overall, while many reviews highlight the caring environment and dedicated staff at Canterfield, there are significant concerns regarding safety, management, and the quality of care that need to be addressed.