Canopy of Duval Station

The Canopy at Duval Station has received a mix of reviews from family members of residents. Many have praised the facility for its exceptional care, cleanliness, appearance, and the quality of both staff and programs. The community has been described as a beautiful and loving place, where residents are treated with dignity and respect, making it feel like a home away from home. The staff has been noted for their friendliness, compassion, and professionalism, contributing to a peaceful mind for family members.

However, there have been serious concerns raised specifically about the memory care section of the facility. Some reviews have reported alarming incidents such as lack of security, patients being left unattended, and even a case where a resident was lost for hours. These reviews suggest a discrepancy in the quality of care between the assisted living and memory care sections, urging potential clients to be cautious, especially for loved ones needing memory care services.

Despite these concerns, many reviews remain positive, highlighting the great team and the care and well-being of the residents as the staff's number one objective. The facility itself has been described as new, well-kept, and the transition for new residents as smooth and welcoming. The community's efforts to make residents feel at home have been appreciated by many, with activities and amenities that keep residents happy, engaged, and feeling loved.