Cambridge Senior Living Eau Claire

Negative Reviews:

• Several reviewers reported a deeply troubling experience, including the loss of loved ones shortly after admission, citing inadequate care and unmet medical needs.
• Complaints of broken promises regarding on-site medical services, medication management, and emergency response were common.
• Issues with staff training, responsiveness, and high turnover were highlighted, alongside a lack of specialized care for conditions such as dementia.
• Some families experienced poor communication and unaddressed concerns from management, with one family being advised to reduce visits.
• There were reports of the facility not being able to meet dietary needs, such as meals for diabetics, and overall neglect in basic care needs.
• One review mentioned administrative issues, including staff bringing their children to work, which impacted the quality of care.

Positive Reviews:

• A few reviewers had positive experiences, noting the facility's cleanliness, the kindness and education of the staff, and good management.
• Positive mentions of the facility being new and smelling good, with some staff described as wonderful workers providing great food.
• One review appreciated the staff's responsiveness to a rare disease, emphasizing the importance of communication and relationship-building with the facility's team.

Mixed Reviews:

• While there were instances of positive feedback regarding the facility's environment and certain staff members, the overwhelming majority of reviews pointed to serious concerns about the level of care, staff training, and management's responsiveness to issues.