Calhoun Convalescent Center

Positive Aspects:

• Some staff members, including nutritional staff and physical therapists, are praised for their good work.
• The food served is described as excellent, though portions could be larger.
• One visitor noted their loved one seemed in good spirits during their first stay.
• The Calhoun Convalescent Center received compliments for being welcoming, with friendly staff and clean, well-kept rooms.
• Activities director at Calhoun Convalescent Center is described as enthusiastic and engaging with patients.
• One resident expressed overall satisfaction with their stay, despite issues with some staff members.
• Facility is described as fully staffed, with a variety of activities and diligent cleaning.

Negative Aspects:

• Leadership and some staff members, including the head of nursing, are criticized for poor management and care.
• Concerns about the facility's ability to pay staff and the impact on care quality.
• Communication issues reported, with difficulty reaching patients by phone.
• Instances of neglect and lack of responsiveness to complaints and concerns.
• Some nursing staff described as bullies and verbally abusive, with a resident hoping for administrative action.
• Financial concerns mentioned, with one family unable to afford the care despite its quality.
• External reviewer raised concerns about safety and deficiencies in various areas, suggesting the need for improvement despite the facility's appearance.