Bulverde Assisted Living

Positive Reviews:

• Facility praised for providing effective psychological services to residents and their families.
• Residents and their families appreciate the caring and attentive staff, with staff members knowing every resident well.
• Facility described as clean, bright, modern but cozy, with good meals and a variety of activities.
• Many reviewers highlight the excellent care, cleanliness, and the friendly, cooperative nature of the staff.
• Volunteers and family members commend the management and staff for their dedication and kindness.
• Residents express satisfaction with their living conditions, mentioning the cleanliness, the quality of care, and the friendly atmosphere.

Negative Reviews:

• Concerns raised about poor management, overworked staff, and an unmanageable workload leading to a decline in the facility's quality.
• Specific complaints about the Executive Director's behavior and management style, including favoritism and unprofessional conduct.
• Some visitors and family members experienced issues with visitation policies and felt the staff could be more welcoming and attentive.

Mixed Reviews:

• While many reviews praise the facility for its care and environment, some express concerns about management and staff behavior.
• Visitors and residents have had varying experiences, with some finding the staff busy but nice, and others concerned about professionalism.

Overall, Bulverde Assisted Living receives a mix of positive feedback for its care, cleanliness, and staff, alongside concerns regarding management and staff workload.