Buena Vista Manor House

Positive Reviews:

• Many reviewers describe Buena Vista Manor House as a warm, cozy environment with a compassionate and patient director. The facility is praised for its beautiful neighborhood location, lovely garden, and cozy atmosphere.
• Residents and their families appreciate the quality of care, especially for those in respite and hospice care. The facility is noted for its cleanliness, spectacular views, and the compassionate, competent staff.
• The area of Buena Vista is highlighted for its beauty, with a garden that feels like an extension of the city park. The facility offers inviting common areas with large windows and beautiful views. Staff members are described as professional, kind, and respectful.
• Some reviews emphasize the importance of location, noting the facility's central location in San Francisco. The intimate setting and accommodating staff are also appreciated, along with the varied menu and daily activities.
• The facility is described as a beautiful Art Deco building with a garden that is a highlight for many. Staff members, including caregivers, are noted for developing close relationships with residents, meeting their particular needs.
• Several reviews mention the facility's effective Covid-19 protocols, the beautiful relaxing garden, and the personalization allowed in decorating residents' private studios. The community is described as homey, with San Francisco charm and character.

Negative Reviews:

• One review mentions an encounter with a rude staff member at the front desk, suggesting a negative day-to-day interaction.
• Another review points out the lack of nursing care and suggests the facility could improve by offering a station for snacks and drinks throughout the day.
• A review criticizes the community for being severely understaffed and lacking in training, describing it as the worst assisted living community in San Francisco.