Buckingham South

Positive Reviews:

• Many reviewers express deep gratitude for the care and attention their loved ones receive at Buckingham South, highlighting the respectful, generous, and sincere staff.
• Several reviews commend the facility for its cleanliness, pleasant smell, and the high quality of food provided, noting improvements in residents' health and engagement.
• The leadership and staff, particularly mentioned by name in several reviews, are praised for their professionalism, caring nature, and exceptional service during both normal operations and challenging times like the COVID-19 pandemic.
• Family members feel welcomed and at home when visiting, describing Buckingham South as a family-like environment where their loved ones are treated with love and care.
• Specific staff members are acknowledged for their attentiveness and for going above and beyond in their roles, contributing to the positive experiences of residents and their families.

Negative Reviews:

• One review criticizes the facility for a lack of transparency and accountability from the owner, suggesting that other facilities in the same price bracket might offer better specialized care.
• Another review describes a poor first impression due to an unprofessional and condescending interaction with a representative over the phone, highlighting a need for better customer service.

Overall Sentiment:

The majority of reviews for Buckingham South are overwhelmingly positive, with many families expressing their satisfaction and gratitude for the high level of care and attention their loved ones receive. While there are a couple of negative experiences mentioned, the positive aspects such as the caring staff, clean environment, and the sense of community stand out significantly in the feedback provided.