Brown Deer Place

Reviews of Brown Deer Place show a mix of experiences, ranging from highly positive to critical concerns. Some residents and their families have praised the facility for its caring staff, responsive management, and the sense of community it fosters. They highlight the variety of activities, the quality of care, and the welcoming environment that makes residents feel at home. Positive mentions also include the facility's ability to accommodate individual needs and preferences, with specific staff members being acknowledged for their dedication and hard work.

On the other hand, there are significant concerns raised about management decisions, particularly regarding room assignments during the COVID-19 pandemic, which have led to dissatisfaction. Issues such as the introduction of new residents into single occupancy rooms without proper testing or quarantine measures have been criticized. Additionally, there are complaints about the quality of food declining over time and concerns about billing practices, including charges for services after a resident has moved out.

While some reviews express gratitude for the supportive and understanding staff, others highlight problems with staffing levels and response times to resident needs. The community's atmosphere, activities, and the quality of independent and assisted living services receive positive feedback, but there are calls for improvement in areas like food service and administrative transparency.

Overall, Brown Deer Place receives a mixed but generally positive reception, with many families appreciating the care their loved ones receive, despite some operational and management issues that have affected the overall experience for some residents and their families.