Brookstone Assisted Living Community

Positive Staff Interactions: Many reviews highlight the kindness, respect, and engagement staff members have with residents. Specific staff members are praised for their remarkable service, including offering drinks to visitors and showing genuine care towards the residents.

Family Support and Care: Families express gratitude for the supportive and caring environment provided by the staff. The administration and staff are noted for their niceness, supportiveness, and excellent care, especially during the last months of a resident's life.

Professional and Attentive Teams: The professionalism and attentiveness of the staff are commended, with specific teams and individuals mentioned for keeping the well-being of residents at the forefront of all they do.

Response to COVID-19: The facility's response to the COVID-19 pandemic is praised, including their handling of cases, dedication to resident safety, and the continuation of activities in a safe manner. Staff members are recognized for their devotion and care during these challenging times.

Work Environment: Employees express pride in being part of the Brookstone team, highlighting the safe and friendly atmosphere for both residents and staff. The sense of community and the joy of working with residents are frequently mentioned.

Management and Leadership: The management team, including new additions, is appreciated for their experience, tireless work, and the welcoming atmosphere they create. Leadership in various departments is recognized for their dedication to resident care and satisfaction.

Resident Engagement and Activities: The variety of activities available to residents, the effort to accommodate individual interests and needs, and the overall engagement of residents in the community life are highlighted as positive aspects of living at Brookstone.

Food and Dining Experience: The quality of food and the efforts of the dining services to cater to residents' preferences are praised. The restaurant-style dining and personalized attention to dietary needs and preferences are appreciated.

Maintenance and Facilities: The dedication of the maintenance director and the efforts to keep the facility in top condition are noted. The proactive approach to maintenance and the creation of a welcoming environment are valued by residents and staff alike.

Overall Satisfaction: Reviews consistently express satisfaction with the care, environment, and community at Brookstone. The facility is described as a comforting, welcoming place that feels like home to both residents and employees.