Brookside Stone Mountain

Positive Reviews:

• Warm atmosphere with great personnel and on-the-spot food preparation. Highly recommended for personal care and commitment.
• Gorgeous facility with caring, hardworking staff and delicious food. Described as a wonderful place for loved ones to call home.
• Community praised for the energy of the staff during a visit.
• Facility noted for its cleanliness and knowledgeable management, despite being more suited for those not requiring a nursing environment.
• New administration/executive director commended for turning the facility around with compassion, professionalism, and responsiveness to concerns.
• Memory care needs are well-addressed, with excellent follow-up and care. The transition process is smooth, and the atmosphere and management are highly praised.
• Facility provides necessary assistance with medication, mobility, meals, and laundry at a reasonable price. Staff is kind and welcoming.
• Facility maintains cleanliness, offers good food, and keeps residents engaged. Visiting is flexible.
• Significant improvements noted since a change in ownership/management, including building refurbishment and staff overhaul. Offers good value with negotiable, all-inclusive rates.

Negative Reviews:

• Facility criticized for poor cleanliness, understaffing, and inadequate care. Incidents of neglect reported, and visiting restrictions criticized.
• Resident care and management heavily criticized for being unorganized, understaffed, and not fulfilling promises to families. Accused of prioritizing profit over care.