Brookside Multicare Nursing Center

Reviews of the senior living facility present a mixed picture, with some residents and family members expressing serious concerns while others praise the staff and care provided.

• Several reviews highlight neglect, unprofessional behavior, and poor communication, with specific complaints about the handling of medical conditions, lack of responsiveness to resident needs, and inadequate COVID-19 precautions.
• Concerns were raised about the facility's cleanliness, staffing levels (especially at night and on weekends), and the quality of food provided. Some reviewers noted a significant difference in care and conditions between private pay units and Medicaid units, with the latter described as dirty and poorly maintained.
• On the positive side, some family members reported excellent care on specific units, such as the Azalea unit, praising staff members for their attentiveness, communication, and efforts to engage residents in activities like pizza parties.
• Positive experiences also include detailed accounts of compassionate and skilled nursing care, effective rehabilitation services, and helpful administrative support during the admission process.
• However, there are also reports of residents experiencing harm due to alleged neglect, including a resident's death attributed to a lack of oxygen and another resident's hospitalization due to inadequate pain management and unsanitary conditions.
• Recommendations for prospective residents and their families vary widely, from strong endorsements of certain staff and units to urgent advice to avoid the facility altogether.

In summary, while some areas and staff members of the facility receive commendation for their care and professionalism, significant concerns about overall management, cleanliness, and resident safety are prevalent among many reviewers.