Brookside Healthcare & Rehabilitation Center

Positive Reviews:

• Brookside rehabilitation was praised for its exceptional service, with great staff at every level and a physical therapy department that was highly effective.
• Some reviewers found the facility to be clean, with attentive nursing, CNA, and rehab staff, and were pleased with the care provided to their loved ones.
• Several reviewers appreciated the welcoming and concerned staff during care conferences, noting that their questions and concerns were addressed promptly.
• A few individuals highlighted the facility's cleanliness and the caring environment it provided.

Negative Reviews:

• Many reviewers reported poor experiences, including unprofessional behavior from staff, lack of timely care, and instances of disrespect towards residents.
• Complaints about the administration were common, with reports of unhelpful and rude behavior, and issues with staff management and communication.
• Concerns were raised about the cleanliness and maintenance of the facility, with some describing it as vile and filthy.
• Several reviewers had negative experiences with the employment process, describing it as disorganized and disrespectful.
• There were reports of inadequate patient care, including not checking on patients or administering medicine on time, and poor treatment of residents by the staff.

Mixed Reviews:

• While some reviewers praised the facility for its cleanliness and staff attentiveness, others found the working environment toxic and the staff uncooperative.
• Experiences with staff varied greatly, with some describing them as fantastic and others as horrible and unhelpful.
• The quality of care and staff behavior seemed to vary significantly, leading to a wide range of experiences for both residents and their families.