Brookside Glen Senior Living

Positive Reviews:

• Many reviewers praise the friendly and caring staff, highlighting their professionalism and loving nature towards residents.
• Brookside Glen is described as a warm, cozy, and homey environment, making residents and visitors feel comfortable and welcomed.
• Several reviews commend the facility for its excellent care, with specific mentions of staff members going above and beyond in their duties.
• The community atmosphere is frequently mentioned, with staff treating residents like family and creating a positive living experience.
• Some reviewers appreciate the responsiveness and communicative nature of the staff regarding the needs of the residents.

Negative Reviews:

• A few reviews criticize the management and staff attitude, mentioning rudeness, lack of care, and an overall non-caring attitude towards residents and their families.
• Concerns are raised about the safety and well-being of the residents, with one review mentioning frequent falls and the absence of medical technicians.
• One reviewer, who identified as a former employee, expressed dissatisfaction with the pricing and management changes, advising against placing loved ones in the facility.
• Customer service issues were highlighted in one review, where a family member experienced rudeness during a phone call inquiry.

Mixed Feedback:

While many reviews praise the caring nature of the staff and the homely atmosphere of Brookside Glen, concerns about management, staff attitude, and resident safety provide a contrast. Prospective residents and their families may want to consider these mixed reviews when making a decision.