Brooking Park

Reviews of Brooking Park show a mix of experiences, ranging from highly commendable to deeply concerning. Some families have praised the facility for its caring staff, clean environment, and the quality of care provided, particularly highlighting the efforts of specific nurses and staff members who went above and beyond in caring for their loved ones. Positive remarks also include the facility's beautiful setting, good food, and the comprehensive rehabilitation program that helped residents return home stronger.

On the other hand, several reviews express serious dissatisfaction with aspects of care and management. Concerns include neglect, poor communication, lack of staff, and instances of disrespect towards residents. Some reviewers reported that their loved ones faced neglect, such as being left in bed without proper assistance, experiencing medication errors, and having personal items stolen. There are also complaints about the facility being understaffed and the staff not responding promptly to call lights, with some residents waiting for extended periods for assistance.

While some families felt their loved ones were treated like family and received compassionate care, others describe the care as incompetent, with a lack of basic human decency from some staff members. The contrasting experiences highlight the importance of thorough research and consideration when choosing a care facility for a loved one.