Brookdale Wooster

Brookdale Wooster has received a mix of reviews from residents and their families. Many appreciate the safe environment, the quality of food, and the range of activities available. The staff is praised for their caring and professional approach, contributing to a positive living experience for many residents. The community's grounds and layout are highlighted for their beauty and homeliness, making residents feel comfortable and at home.

However, some concerns have been raised regarding the memory care unit, with suggestions for more engaging activities for residents capable of participating in tasks like baking. There are also criticisms about the management's decision-making and the level of care provided to all residents, with some feeling that there is neglect and a lack of respect towards employees and residents alike. The issue of overcharging and billing errors has been mentioned, alongside a perceived lack of adequate staffing to meet the residents' needs effectively.

Despite these criticisms, many families have had positive experiences, noting the staff's dedication to making residents comfortable and providing a sense of community. The facility's approach to care, cleanliness, and the effort to create a homely atmosphere are frequently commended. The variety and quality of food, along with the personalization of care to meet individual needs and preferences, are also appreciated.

Overall, while Brookdale Wooster has areas for improvement, particularly in its memory care services and management practices, many residents and their families have found it to be a caring and welcoming community.